• Luxury London Hotel Staff
    • People & Service

      Claridge's prides itself on impeccable service. For generations we’ve catered to our guests' every whim, both inside and outside the hotel, offering a unique, genuinely bespoke approach to meet the needs of the tired, the excited and the exacting traveller.

      Every member of staff is committed to making sure your stay is as smooth and relaxed as possible, from the moment you arrive until your departure and upon every future visit.

      Our service stops at nothing

      Stopping at nothing is where we start with our commitment to service.

      • When a guest's sweet tooth could not be satisfied, we had their favourite cookies flown in from New York
      • Though many guests travel light, we once helped a new arrival unpack 43 suitcases – folding, pressing and hanging the contents only to re-pack them 48 hours later (perfectly of course)
      • Our room service teams hand-wash and polish 600 pieces of fresh fruit every week
      • Your afternoon tea will be chosen from a selection of 40 varieties, and stirred with one of the 1,500 pieces of cutlery we carefully polish every morning
      • We've averted numerous sartorial disasters thanks to the tailoring training that our dedicated butlers undertake at Alfred Dunhill
      • We're possibly the only bar in London where you can ask for one of 1,500 varieties of vintage champagne – in any one of 37 languages
      • We've even organised a ghost tour at 15 minutes’ notice (though one of the few things we couldn't guarantee were actual ghosts)

      Whether you’re travelling alone, as a couple or with the family, our team will do everything they can to make sure that your experience is unforgettable. 

       Alex James Quote

    • Our People
      A day in the life
      For 30 years, Martin Ballard has been at the very heart of life at Claridge’s. Here, the hotel ’s Head Concierge provides an insight into his working day and what drives and inspires him.

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    • On The Door
      Head doorman signpost
      His is often the first face you see when you arrive, meet Head Doorman Roman Proboziak

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