Terms & Conditions

Cancellation Policy

Any cancellations must be made by 6.00pm local time, two days prior to scheduled arrival to avoid a penalty of one night's room charge. Cancellations for all Signature Suites must be made by 6.00pm local time, 14 days prior to scheduled arrival to avoid a penalty charge.

Guarantee Policy

All reservations require a guarantee or deposit in lieu. Methods that are accepted as a guarantee include: credit card, deposit, a pre-approved travel agent or a pre-approved company. Guaranteed reservations are held until noon the day after the scheduled arrival.

Deposit Policy

A deposit may be used as a method of guarantee. Wire transfer is accepted as a deposit method.

Group Policy

For reservations requiring 10 rooms or more please contact our Groups Desk on 00 800 800 72869 (Belgium, France, Germany, Ireland, Spain, Switzerland and UK), 011 800 800 72869 (United States), elsewhere call +44 (0)20 7750 6760. Alternatively you can email groups@maybourne.com.

Pet and Guide Dog Policy

  • Owners/guests must advise the hotel in advance of arrival if they wish to bring a pet.
  • The breed and weight of the pet must be advised in advance.
  • For pets that weigh more than 7kg it will be at the discretion of the General Manager as to whether the pet will be permitted.
  • Guests are only permitted to have one pet in any room or suite at any given time.
  • An anti-allergy deep cleaning fee of £100 for all suite/room categories applies following the stay.
  • Any stains or damages must be paid for according to the cost of replacement or repair.
  • Owners/guests are asked to control any noise made by the pet to ensure it does not disturb other guests.
  • The hotel reserves the right to review our accommodation commitment if operational issues occur.
  • The pet cannot be left alone in any room or suite at any time.
  • Staff are not permitted to care for the pet - e.g. feeding or walking.
  • The pet must be kept on a leash when in public areas.
  • Pets are not allowed in the spa and fitness facilities.
  • Pets are not allowed in any food or beverage area, with the exception of assistance dogs.
  • Pets are not permitted in our fleet vehicles.
  • Guests are asked to pick up any deposits left by the pet immediately.
  • Pets must be well trained.

Extra Beds

Extra rollaway beds are available at £75 per night. We are delighted to provide extra beds for children up to and including 12 years of age with our compliments.

Meal Plan

All rates are on a Room Only basis unless otherwise stated. All room rates are subject to a discretionary service charge of 5%.

Gift vouchers

To view our gift voucher terms and conditions, please click here.

Chauffeur Services and Fixed Transfers (Airports, Stations & Seaports)

All price are inclusive of VAT, services are billed to the guest room and settled upon departure.
For commercial airport and seaport arrivals, we offer 60 minutes of complimentary waiting time, any additional time will be billed at the hourly rate.
For private airports, we offer 30 minutes of complimentary waiting time, any additional time will be billed at the hourly rate.
For station services and pickups from the Hotel a grace period of 15 minutes is applied, any additional time will be billed at the hourly rate.
For all services picking up at the Hotel or any other UK address, a minimum hire is applied depending on the vehicle type and location.
Cancellation and minimum hire policy of each service depends on the Vehicle and is shared at the booking stage, furthermore a charge will be applied for No Show and late cancellation services
Chauffeur gratuities are not included and are discretionary.
For any amendments or to cancel please contact concierge by email at concierge@claridges.co.uk.
If you have any questions, concerns or problems please do not hesitate to contact the hotel concierge desk (concierge@claridges.co.uk) or for urgent assistance please contact the Hotel Duty Manager, at +44 (0)2076298860.

Contact Us

Brook Street, Mayfair
United Kingdom

Call: +44 (0)20 7629 8860
Fax: +44 (0)20 7499 2210
Email: info@claridges.co.uk