Frequently Asked Questions
We are here to help you savour every moment of your afternoon tea experience with us. If you have any questions that we haven’t covered in our ‘frequently asked’ list below, please get in touch and we will be very happy to assist you.
1. Booking and vouchers
When should I book?
You can reserve a table for afternoon tea up to 90 days in advance. Weekends are particularly popular and quickly become fully booked, so please contact us as soon as possible if you have a specific date in mind.
Is there a waiting list?
Yes, and we would be happy to place you on the list. Please email our reservations team at firstname.lastname@example.org who can tell you more.
Can I buy gift vouchers?
Certainly – you can find out about and order gift vouchers here.
Do I need to bring my voucher with me on the day?
Our booking system means we do need to see the physical voucher when you arrive.
I’ve changed my mind – may I have my voucher refunded?
We can refund a voucher within 14 days of you buying it. Please email the reservations team at email@example.com for help with this.
I was given a voucher which I may not be able to use. Can I gift it to a friend?
Please do. Anyone may enjoy a Claridge’s afternoon tea gift, as long as they bring the voucher with them.
Can I book online with my voucher code?
We are able to take bookings online using gift vouchers. While making your afternoon tea reservation on our website, simply enter your unique voucher code in the ‘Special requests’ field when selecting the time and date you would like to join us, and we will take care of all the details. Please just be aware that we will still ask for card details and be sure to bring your voucher along on the day of your booking.
Why do I need to provide my card details for the booking?
We ask for card details to secure your booking in case of a late cancellation or no-show. Changes or cancellations made anytime up to 24 hours before your reservation will not be charged. Cancellations made within 24 hours of your reservation will be charged in full.
Can I use my afternoon tea voucher for lunch or dinner?
If you prefer to join us for lunch or dinner instead, you can use your Claridge’s afternoon tea voucher for this. Please contact our reservations team at firstname.lastname@example.org for more information.
Can I use my voucher at The Connaught since Claridge’s is fully booked?
Our vouchers are unique to Claridge’s but you can use them for lunch or dinner here instead of afternoon tea, if you prefer.
Can I make a reservation for more than eight guests?
To offer the best possible dining experience, the largest party we can seat for afternoon tea is eight and we cannot split parties across tables. However, our private dining area, to the rear of The Foyer, is perfect for between nine and 20 guests. You can reserve this space exclusively and choose from a £95 lunch or dinner menu – or join us for a delicious breakfast celebration.
Do you create afternoon tea to take away?
We do. Please email the reservations team at email@example.com for details.
2. The little details
Do we need to arrive early for our table?
There is no need to come before the time of your booking. However, if you arrive a little early, you are very welcome to relax in Claridge’s Bar.
What is the dress code?
At Claridge’s we do not operate any dress code, however we find most of our guests choose smart casual dress.
Is parking available nearby?
We are in the heart of Mayfair with public parking around the corner from Claridge’s. For alternative options and detailed directions, please visit our website.
Where is the nearest tube station?
Claridge’s is a five-minute stroll from Bond Street tube station and just ten minutes from Oxford Circus. Please see our how to find us page for detailed directions.
Is there wheelchair access?
Yes, we make sure Claridge’s is fully accessible for guests with disabilities. Please contact us at firstname.lastname@example.org ahead of your visit if there is anything in particular we can help with.
Are children allowed in the bar?
If you plan to join us for a glass of something special before or after afternoon tea, accompanied children aged under 18 who are Claridge’s residents are welcome in Claridge’s Bar until 6pm.
Where can I leave my pram or pushchair?
While you enjoy your afternoon tea in The Foyer & Reading Room, we will look after your buggy or pushchair for you. Unfortunately, there isn’t space to have these alongside tables. However, our highchairs are perfect for sharing tea with babies and toddlers.
Where can I put my luggage while I have afternoon tea?
Please leave it with us. Our concierge or your host will be happy to store your luggage, leaving you free to enjoy your afternoon tea experience. We will then have it ready for you when you leave.
Are pets allowed?
While we love animals, we cannot allow them in the restaurant except for guide dogs.
3. The dining experience
Do you cater for specific dietary requirements?
From vegan dishes to gluten-free pâtisserie, our chefs create menus to suit a wide range of diets. Simply talk to us about this at least 24 hours before you’re due to dine with us.
Can you arrange kosher food?
Yes, we work closely with a specialist kosher caterer. Please let us know if you would like to order kosher dishes at least three days before your booking.
Do you serve halal meat?
All of the meat served at Claridge’s is halal. If you have any specific questions about this, please do ask.
Do you replenish the food during the afternoon tea?
We do replenish the sandwiches and our signature scones.
Is there a time limit or can I keep my table all afternoon?
We would love to have you with us for as long as you would like but this will depend on availability on the day. Please email our reservations team at email@example.com who will be happy to help. For tables of four guests or fewer, a minimum spend will apply.
May I take any remaining pastries from my afternoon tea away with me?
Of course, we will carefully box any sweet or savoury items you don’t manage to eat on the day so you can enjoy them at home.
Can I take pictures?
One of my friends just wants to drink tea and sit with us, is that ok?
Yes, of course. Guests are very welcome to join you just for tea if they prefer but please be aware that each person will be charged for the full afternoon tea experience.
There are three of us, can we share two teas?
Our afternoon tea menus are carefully created to be served and enjoyed per person.
Can an adult have the children’s afternoon tea?
We serve adult’s afternoon tea for all guests over the age of 12. However, if you have any special dietary requirements, please email our reservations team at firstname.lastname@example.org to see how we can help.
Can I have the lunch menu while my guest enjoys afternoon tea?
Please feel free to order from any of the menus available in The Foyer & Reading Room at the time of your booking.
Can I have juice instead of a hot drink at afternoon tea?
Absolutely – we can recommend cool drinks, freshly ground coffees and our signature hot chocolate if you prefer.
Do you have a water menu?
We will ask if you prefer still or sparkling water when you arrive, both of which is sourced from Whitehole Springs.
Can we bring children with us?
If I bring my own baby food, can you heat it for me?
We will be more than happy to help with this.
4. Special requests
What can you arrange for special occasions?
For special occasions, we can arrange champagne, large celebration cakes or a designer bouquet for an additional cost. There will be little extras too, from candles in one of your cakes to a message crafted in chocolate – with our compliments. Please email the reservations team at email@example.com to plan the perfect surprise. Or, to arrange for our in-house florist to create a special floral arrangement, talk to McQueens at firstname.lastname@example.org.
Can I request a special song from the pianist?
Our pianist would love to play for you. Please ask the hostess to pass on your request on the day and, if the pianist knows the song, they will help you mark your special occasion.
It’s a special occasion, can I decorate my table?
All of our tables are decorated with beautiful seasonal flowers and arranged with Claridge’s signature jade china to set the perfect scene for an unforgettable afternoon tea experience. While we cannot accommodate additional decorations, balloons or banners in The Foyer & Reading Room, we can arrange a bespoke bouquet from our florist, McQueens, for an additional cost.
Can I bring my own wine?
It is not possible for guests to bring their own drinks, but our sommelier will be delighted to recommend a bottle from our varied wine list to suit your tastes.
Can I bring my own cake?
Unfortunately not, however our pastry chefs can create a cake especially for you. Please email the reservations team at email@example.com and we can help you celebrate your special occasion.