A safe stay at Claridge's
Firstly, we hope you and your loved ones are safe and well. These are challenging times for us all, yet amid the hardship comes a heartening sense of togetherness. Despite our hotel being closed to almost all, our teams continue to find creative ways to bring you a dash of Claridge’s spirit and style – whether it’s through Claridge’s at Home or tiny moments of joy via our social media platforms.
As we look ahead to the moment we can welcome everyone again, I’d like to share with you details of the robust measures we are taking to meet the latest Government, Public Health England and WHO guidance. Collaborating with world-leading designers, engineers and consultants, we have introduced enhancements to meet the highest standards of safety and comfort for our guests and colleagues.
The world continues to turn, and so too will our hotel doors. When they do, our team of familiar faces and the well-known magic of Claridge’s will be there to welcome you.
With all good wishes,
In line with government regulations, Claridge's will remain open to accommodate guests travelling for specific purposes only. The gym and spa and all restaurants and bars will be closed during this time, with resident guests provided service by in-room dining.
Please view more below.
We will share details of future reopenings via our newsletter.
You cannot leave your home or the place where you are living for holidays or overnight stays unless you have a reasonable excuse for doing so. This means that holidays in the UK and abroad are not allowed.
This includes staying in a second home or caravan, if that is not your primary residence. This also includes staying with anyone who you don’t live with unless they’re in your support bubble.
All international passengers are now required to test negative for Covid-19 before travelling to England. For more information, please click here.
For extensive information on the government regulations and the plan to ease lockdown measures, please click here.
You are allowed to stay overnight away from your home if you:
- are visiting your support bubble
- are unable to return to your main residence
- need accommodation while moving house
- need accommodation to attend a funeral or related commemorative event
- require accommodation for work purposes or to provide voluntary services
- are a child requiring accommodation for school or care
- are homeless, seeking asylum, a vulnerable person seeking refuge, or if escaping harm (including domestic abuse)
- are an elite athlete or their support staff or parent, if the athlete is under 18 and it is necessary to be outside of the home for training or competition
As you arrive
After being greeted by our doorman, we will sensitively talk through the relevant ways in which we will be taking care of your health, personal safety and happiness. You should feel comfortable that your stay will be handled with the greatest possible care.
Thermal imaging cameras have been discreetly installed at the hotel’s main entrance, while each guest will receive a bespoke amenity kit of face masks, hand sanitiser and disinfectant wipes.
Handling with care
Hand sanitiser in touchless dispensers will be available throughout the hotel including reception, concierge, lobbies, entrances to restaurants and bars, and other key locations. Meanwhile our housekeeping team is elevating their already high standards, with an enhanced cleaning programme that places particular emphasis on ‘high touch’ areas.
Our housekeeping team will rigorously clean bedrooms and suites with products proven to be effective against viruses and bacteria. You can expect linen to be changed and laundered at high temperatures daily, while regular filter replacements are set to optimise fresh air exchange through in-room air conditioning and purifiers.
You are required to wear a mask
All guests of Claridge's are required to wear a face covering in the public areas of the hotel at all times (except while eating or drinking, or if medically exempt). Complimentary masks will be provided at the entrance to the hotel and at our restaurants and bars. For guests who are staying with us, these are also provided as part of the in-room amenity kit.
We will clearly indicate ways you can maintain appropriate social distancing measures throughout the hotel.
Dining and drinking
When our bars and restaurants reopen, it will be to a small number of guests at each service, following Government-mandated occupancy limits. Each restaurant and bar will receive the same rigorous cleaning standards as elsewhere in the hotel, and we will cleanse and disinfect ‘high touch’ points hourly.
Menus will be made available electronically via your personal phone or tablet – with single-use paper versions available should you prefer. If you choose to dine in your room or suite, your meal will be served according to the strictest safety measures.
Contactless payment methods have been implemented throughout Claridge’s.
As always, should you need it, you will be able to seek medical support from our trusted healthcare partner, which includes testing and health check services.
Claridge’s has always been a family. By acting responsibly and taking expert advice, here’s how we are looking after the wellbeing of our people.
Prior to returning to Claridge’s, every team member will undergo a COVID-19 antibody test. If any employee later shows symptoms, they will be asked to isolate at home while medical assistance is arranged by the hotel, including a COVID-19 test.
From our doormen to bartenders, every member of our teams will have their temperature monitored daily using thermal imaging cameras installed at our staff entrance. All members of staff will also have their own masks, hand sanitiser and other personal protective equipment as appropriate.
As they return to work, comprehensive, regular training is equipping our teams with the knowledge to reach the highest COVID-19 health and safety standards and protocols. All training is driven by up-to-the-minute advice.
Please click here for further extensive details about our health, hygiene and safety measures at the hotel.