A safe stay at Claridge's

From Mediterranean sharing plates and golden-age cocktails on the Claridge’s Bar Terrace to the return of our summer afternoon tea, it has been wonderful to see so many of you enjoying the hotel.

And as ever at Claridge’s, each detail has been carefully considered. So while restrictions may have lifted, our teams continue to work behind the scenes to ensure your complete comfort and wellbeing.

With summer days continuing, and the chilled rosé in full flow, we look forward to welcoming you for a stylish and safe stay.

With all good wishes,


Paul Jackson
General Manager

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Government regulations

All international passengers are now required to test negative for Covid-19 before travelling to England. For more information, please click here.

For extensive information on the government regulations please click here.

Your stay

The many, cutting-edge modifications we are making for your health and safety will be discreetly done, so you can relax and confidently enjoy your time here.

As you arrive

After being greeted by our doorman, we will sensitively talk through the relevant ways in which we will be taking care of your health, personal safety and happiness. You should feel comfortable that your stay will be handled with the greatest possible care.

Thermal imaging cameras have been discreetly installed at the hotel’s main entrance, while each guest will receive a bespoke amenity kit of face masks, hand sanitiser and disinfectant wipes.

Handling with care

Hand sanitiser in touchless dispensers will be available throughout the hotel including reception, concierge, lobbies, entrances to restaurants and bars, and other key locations. Meanwhile our housekeeping team is elevating their already high standards, with an enhanced cleaning programme that places particular emphasis on ‘high touch’ areas.

Enhanced cleaning

Our housekeeping team will rigorously clean bedrooms and suites with products proven to be effective against viruses and bacteria. You can expect linen to be changed and laundered at high temperatures daily, while regular filter replacements are set to optimise fresh air exchange through in-room air conditioning and purifiers.

Safely spaced

We will clearly indicate ways you can maintain appropriate social distancing measures throughout the hotel.

Dining and drinking

Each restaurant and bar will receive the same rigorous cleaning standards as elsewhere in the hotel, and we will cleanse and disinfect ‘high touch’ points hourly.

Menus will be made available electronically via your personal phone or tablet – with single-use paper versions available should you prefer. If you choose to dine in your room or suite, your meal will be served according to the strictest safety measures.

Contactless payments

Contactless payment methods have been implemented throughout Claridge’s.

Your wellbeing

As always, should you need it, you will be able to seek medical support from our trusted healthcare partner, which includes testing and health check services.

Our people

Claridge’s has always been a family. By acting responsibly and taking expert advice, here’s how we are looking after the wellbeing of our people.

Testing

On returning to Claridge's, every team member will be required to take a Lateral Flow test bi-weekly. If any employee tests positive or shows symptoms, they will be required to isolate at home while medical assistance is arranged by the hotel, including a Covid-19 test.

Temperature checking

From our doormen to bartenders, every member of our teams will have their temperature monitored daily using thermal imaging cameras installed at our staff entrance. All members of staff will also have their own masks, hand sanitiser and other personal protective equipment as appropriate.

Training

As they return to work, comprehensive, regular training is equipping our teams with the knowledge to reach the highest health and safety standards and protocols. All training is driven by up-to-the-minute advice.

Please click here for further extensive details about our health, hygiene and safety measures at the hotel.